Where does this store ship from?
Good ol' Coimbra, Portugal.
Do you accept orders placed outside of Portugal?
We sure do!
Is there a way to pay with a bank transfer?
Only if your bank is portuguese. It's actually one of the brand new check-out options! :)
What is this store's return and exchange policy?
Send us an e-mail with your specific case, before sending the item back to us. We can only accept returns for the following:
- Goods damaged or faulty prior to delivery;
- Goods supplied incorrectly;
- Goods that vary from their description on the website.
You are responsible for payment of delivery charges incurred in the case that you need to exchange your package. Any merchandise returned to us by post must be done so, so as the merchandise is protected from damage.
Can I track my order? How?
You do, for international shippings, or domestic shippings with the "Correio Registado" shipping option selected. On your account, check the Order History and copy the Tracking Number. Paste it on our spectacular Track Your Order page and voilá!
Contact us if you have any other questions!
We are not responsible for merchandise returned that is lost in transit. It is recommended that you choose to return your items with a method that provides you with a tracking number to ensure successful return delivery.
We are not responsible for merchandise that is returned due to a wrong address being provided while filling the order form, or due to nobody being at the destination when the order arrives. We will ask for shipment costs so we can re-send the package.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. We never had anyone waiting for more than 3 weeks, but you never know.
Please be patient; we have NEVER let anyone down when it comes to shipping. Even if it takes longer than expected due to unexpected circumstances.