What is this store's return and exchange policy?
Send us an e-mail with your specific case, before sending the item back to us. We can only accept returns for the following:
- Goods damaged or faulty prior to delivery;
- Goods supplied incorrectly;
- Goods that vary from their description on the website.
You are responsible for payment of delivery charges incurred in the case that you need to exchange your package. Any merchandise returned to us by post must be done so, so as the merchandise is protected from damage.
We are not responsible for merchandise returned that is lost in transit. It is recommended that you choose to return your items with a method that provides you with a tracking number to ensure successful return delivery.
We are not responsible for merchandise that is returned due to a wrong address being provided while filling the order form, or due to nobody being at the destination when the order arrives. We will ask for shipment costs so we can re-send the package.